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Raster® Braille System Repairs
Welcome to the JPPlus Resource Center!
Your resource for support for: Engraving | Sublimation | Toner Heat-Transfer | UV-LED & more!
Just complete and print our premade packing slip with a description of your pen’s issues and include it with the package.
Download Packing SlipSend to:
Accent Signage Systems
Attn: Braille Department
5409 Hamlet Dr.
Findlay, OH 45840
Have more questions about repairs?
Contact us 800-869-7800
FREQUENTLY ASKED QUESTIONS ABOUT REPAIRS
How much do repairs cost for Raster® Pens?
Simple repairs cost $80, more complex repairs cost $300.
How much do repairs cost for universal Raster® Braille tool?
Email braille@accentsignage.com for a quote on how much your repair will cost.
How long do repairs take?
We know you need your equipment to complete projects, and that’s why we’re dedicated to getting your repairs done as quickly as possible. For the latest model of our Raster® Pen, repairs typically take 3-5 business days depending on the issue. Older models of our Raster® Pen (serial numbers beginning with “D” or “G”) can take between 7-10 business days to repair depending on the issue and part availability.
Are there loaner Raster® Pens available?
Yes. We can help if you need a loaner Raster® Pen while yours is being repaired. Call 800-869-7800 or email braille@accentsignage.com to request a loaner during your repair time.
Where do I find my serial number?
Serial numbers are found on the bracket of the Raster® Pen as seen in the photo.
Are repairs covered under warranty?
All repairs covered are under the first year of warranty. Customers are responsible for the cost of shipping unless repairs are needed within the first 30 days of purchase.
Is shipping paid for?
Customers are responsible for the cost of shipping unless repairs are needed within the first 30 days of purchase.