Your resource for support for: Engraving | Sublimation | Toner Heat-Transfer | UV-LED & more!

There are a few things you can check when the full image is not transferring to you substrate or garment:

- Make sure your press is at the the temperature indicated on the thermostat. A handheld thermal thermometer can ensure that your press is heating correctly.
- Make sure you're using the correct pressure for your substrate. If you're pressing a soft item, such as a shirt or tote bag, placing a piece of cardboard under the area to be pressed can help even out the pressure.
- Make sure you used the proper paper. If you're using an inkjet system, make sure you're using inkjet paper designed for heat transfer. Same goes for a toner-based laser printer. Using the correct paper for your printer can make all the difference.

JPPlus has a wide selection of printers from iColor, the leading name in heat transfer printing.

If you have any other questions on heat transfer printing, please contact a Customer Service Representative via the Chat icon located in the lower right hand corner of any page, via email at service@jpplus.com or by phone at 800-869-7800, Monday through Friday 8am to 8pm EST.